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TRACK YOUR ORDER

See Exactly Where Your Order Stands

Enter your order number and email to check the status of your apostille or translation order.

SAMPLE STATUS

What Tracking Looks Like

Every order type moves through its own set of steps. Here's an example of each, so you know what to expect.

Apostille
Translation

Example Order · Apostille

Order #NN-10482 · Started Sep 2
✓
Received

Sep 2

✓
Notarized

Sep 3

3
At ODS

In progress

4
Shipped Back

Pending

5
Delivered

Pending

Your document was hand delivered to Ontario's Official Document Services on Sep 4. Estimated completion: 7–10 business days from submission.
TRACKING FAQ

Common Questions

Where do I find my order number?

Your order number is included in the confirmation email you received when you started your order.

How often is my status updated?

Status updates as your document moves through each stage, from received to delivered.

My status hasn't changed in a few days, is that normal?

Yes, some stages (like processing at ODS) naturally take longer than others. If you're concerned, contact us and we'll check in on it.

What if I lost my order number?

Contact us with the email you used to place the order and we'll look it up for you.

Will I get notified when my order is done?

Yes, you'll be notified as your order reaches key milestones, including when it's completed.

Don't Have an Order Yet?

Start your apostille or translation order today.

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